Terms and Conditions
Please be aware by swimming with us on your first lesson you agree to our terms and conditions
Please make us aware of any medical conditions of both child and parent swimming with us by contacting us.
Changing Class Times and Venues
As time progresses you may find your class size reducing (as parents return to work etc). Once a class has become too small to function properly we will need to merge it with another. We do our best to keep class times as similar as possible but unfortunately cannot always guarantee this.
Should you need to swap pools we will do our utmost to accommodate you, but unfortunately cannot guarantee it. Please note that you will need to have completed your current course before moving on.
Your credit/debit card details are stored on an online system and we will only debit after you have given authorisation. If you wish to change your details please contact the office.
If you wish to pay by Card, BACS we will need to have received payment prior to the course starting.
Refunds and Cancellations
Aqua Tikes is under no obligation to refund your money however we will look at each individual case. We regret we are not able to offer an alternative for missed lessons. Unfortunately, what seems like a simple request is an impractical, huge administrative task which can have a detrimental effect on other courses.
In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Aqua Tikes is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will issue a credit against your next course, or credit your card, or issue a cheque within 5 working days of the end of the course, it is an Aqua Tikes policy that you should never have to chase a refund. If a credit is applied on a card transaction, normal banking procedures are for that credit to appear in your account after 3 working days.
Where a pool is not available on a longer term (in excess of one week), on a public health or other grounds out of our control , then we cannot be responsible for providing any further lessons to you during this time. If this occurs and in the event it is not possible to re-schedule classes we will use best endeavours to either refund the unused balance of your course fees or recompense you in services or refunds in a future course.
If you are a first time customer and you cancel at any time prior to the course beginning we will issue a refund minus a £5 administration charge.
Except in exceptional circumstances (which Aqua Tikes will determine at its sole discretion) whether you are a first time customer or an existing customer, we regret that , once the course has commenced, we cannot issue refunds or credits.
Video and Photography
Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stop filming should they be asked to do so. We must also adhere to pool rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your pool, we will have informed you separately and ask that you respect their policy. In all instances the decision of Aqua Tikes’ staff is final.
No underwater cameras, or underwater recording equipment of any description may be used during an Aqua Tikes lesson.
Aqua Tikes expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc). Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course.
All Aqua Tikes photography, logos and illustrations are copyright of Aqua Tikes. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
Aqua Tikes reserves the right to use both our photographs and underwater photographs for publicity purposes. However, in each instance we will endeavour to inform you first.
Aqua Tikes cannot be held liable for the actions of third parties, and, therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “video and photography” by any party.
Valuables and Jewellery
All property in changing rooms or on poolside is left at your own risk. Aqua Tikes cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery (except wedding rings) before entering the water.
Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition you must please:
- Consult your doctor before bringing them swimming
- Inform your Aqua Tikes office either via the bottom section of this form or (if at a later date) in writing via email or post. All information received is treated in confidence and with sensitivity,
- Never bring your child swimming if they have any illness such as ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all clear before returning to classes.
- In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 8 hours before attending a lesson.
Nappies and Changing your Baby
Disposable swim nappies should always be worn, they need to be snug fitting around the waist and legs. Some pools, which are not in our control, require an extra swim nappy to be worn, where this is the case we will advise you prior to the course starting.
Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).
Withdrawal of service
Aqua Tikes may, at its own discretion, refuse entry to client to its courses if it is felt that the client’s behaviour is unreasonable.
Pool/Poolside Health and Safety.
No outer footwear or prams should be taken onto poolside or into changing rooms. Please use blue overshoes (if available) or go barefoot if you prefer.
Please always endeavour to shower both yourself and your child before and entering the water. Removing body lotions, perfumes etc. before swimming contributes significantly to maintain water quality.
Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.
You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Aqua Tikes reserve the right to ask anyone to leave the poolside at any time.
Unfortunately we can only accommodate one adult in the pool at a time with each child. However, we are happy for other members of your family, friends or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, so that they can provide the extra help and advice that will be needed.
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to our training, we may occasionally need to have a new instructor teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete the assessment process. Unfortunately we may not be able to give you advanced warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
Exclusion of Liability
In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s); Aqua Tikes Franchisees or employees, the participation of you; your spouse/partner; child or those whose care you have placed your child for the purpose of attending or observing Aqua Tikes swimming sessions is done so entirely at your and their risk.
Changes to Terms and Conditions
From time to time we may update these terms, by sending you either an updated version or notification of minor changes. You are free not to accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt failing which we will be entitled to treat our agreement with you as being subject to the updated version.
Aqua Tikes are committed to protecting your privacy. We will only use the information that we collect from you lawfully in accordance with the Data Protection Act 1988.
It is vital that you inform us of any medical condition(s) that you, your child or the carer responsible for taking your child swimming may have that might affect your time in the pool. All information received is treated sensitivity and in confidence.
In signing below you are also agreeing to take responsibility for the fact that anyone who brings your child swimming who has an illness, injury etc. will, if necessary, have taken medical advice before coming. Please ensure that they also give the teacher any necessary information on the day.
All people bringing children swimming with Aqua Tikes take ultimate responsibility for their own child’s medical/health issues and will be deemed by Aqua Tikes to have taken all necessary advice and obtained the appropriate authority, informing Aqua Tikes of an adult or child’s medical condition does not relinquish this responsibility.